Exceptional customer service skills are required in addition to being proficient with technology.  In this position it’s important to be tech-savvy as you will be working with phones, computers and software.

Must be able to handle high-volume calls and meet goals while providing quality customer experiences.  We are looking for an effective communicator, someone who has a good command of their verbal and written skills.  We are seeking someone with a friendly demeanor who comes to work with enthusiasm.  In a call center, customer service is critical, answering the phone with a smile is the start of a good customer experience. This position is based in Bridgeport, CT.  We offer up to 35 hours per week in a professional office building with off-street parking

Requirements:

• High School Diploma or GED
• Basic understanding of customer service
• Must demonstrate proficiency with technology
• Excellent communication and interpersonal skills
• Ability to handle high volume calls
• Excellent written and oral communication skills

Essential Job Functions:

• Ability to provide high levels of customer satisfaction
• Assess customer needs, provide guidance and information in a timely and professional manner
• Interact with customers positively, professionally in a friendly demeanor
• Ability to work independently and as part of team with minimal supervision

Demonstrate strong organizational skills

Fluent Portuguese is a must